We're based in Victoria, just near Ringwood East. We post your orders as soon as we can, usually within 24 hours but we'll notify you if there are any problems.

We ship primarily with Australia post, so if you're within Australia, you should get your order within five working days. Once your order has been shipped, we'll send you an email with tracking codes so you can keep an eye on where it is.

We pride ourselves on excellent customer service if you are not happy then we want to hear about it. If you want to return a product, please contact us first. Before sending back any goods, please email info@dixonsmith.com.au or phone 02 66 840 403 outlining why you wish to return your product (from the options below) so we can assist you with your return.

To return an item, it MUST be in original condition with all labels and in original packaging and returned within 14 days of purchase.

That's okay! Just reach out to our team on (02) 66840403, or email info@dixonsmith.com.au